Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
The Mason Remodeling Co San Antonio Guarantee
When we finish a remodel in your San Antonio home, we don’t disappear. We stand behind the work for a full year. Our 365-Day Done Right Promise is simple: if something we installed or built isn’t right within 365 days of the completion date, we come back and fix it at no charge. No dispute process, no conditions, no “well, that’s just how it settles” conversation. The written guarantee you receive spells out exactly what’s covered, what’s excluded, and for how long, in plain language, before you ever sign a contract. That’s the guarantee Isaac Pruett and the Mason Remodeling crew have operated under since 2004.
What’s Covered
- Workmanship on every trade. If a tile cracks, a cabinet door starts binding, or drywall tape peels within the first year, we repair or replace it at our cost.
- Parts and materials we supplied. If a fixture or fitting we installed fails and we purchased it for your project, we handle the replacement and the labor to swap it out.
- On-time arrival and daily cleanup. If we say the crew arrives at 8:00, the crew arrives at 8:00. If we leave a mess, you tell us, and we fix that too.
- The written price. The number on your contract is the number you pay. No change orders appear unless you ask for additional work, and even then, the new price is in writing before it begins.
- The crew that shows up. Every Mason Remodeling technician is background-checked, identity-verified, and introduced to you by name and photo before the visit. They arrive in a clean marked uniform and show a photo ID badge at the door.
- Free second visit if something fails. If a repair or installation we completed doesn’t hold up, the return trip to diagnose and fix it costs you nothing. Not a service fee, not a trip charge. Nothing.
Styles & brands we work with
Our Satisfaction Promise
Here’s how the make-it-right process works in San Antonio, and it isn’t complicated. You call (254) 269-5071. A live person answers. You tell us what’s wrong. We schedule a return visit at a time that works for you. A Mason Remodeling technician arrives, looks at the issue, and confirms whether it falls under the 365-Day Done Right Promise. If it does, we fix it on that visit or order what’s needed and return to complete the repair. You don’t chase a subcontractor. You don’t open a claim with a third-party warranty company. You don’t wait for a callback. The same crew that did the original work is responsible for making it right. That accountability is why we put the guarantee terms in writing, with coverage spelled out in plain sentences, on every single project, from a small bathroom update to a whole-home remodel in Alamo Heights or Stone Oak.
If you’re mid-project and something feels off, say something in the moment. We would rather adjust course on day three than hear about it on day ninety. The guarantee is the safety net, but the daily communication is what keeps you from ever needing it.
Licensed & Insured Backing
A guarantee is only as good as the company standing behind it. Mason Remodeling Co San Antonio is a licensed and insured general contractor operating as part of the Threshold Group family of home-service companies since 2004. What that means practically: every Mason Remodeling location is independently owned and operated, but all of them hold to Threshold Verified standards on every job. Background checks, identity verification, uniformed arrival, photo ID at the door. The insurance backing protects your property and your family while our crew is on site, so if something unforeseen happens during construction, you’re not left holding the bill. The license means we pull permits when San Antonio code requires them, and we pass inspections before you write the final check.
The paperwork matters. But the real guarantee is the same thing it has been for more than two decades: a written price before work starts, a written guarantee when work is done, and a live person on the phone when you need us. Call (254) 269-5071 to schedule your free estimate, and we’ll put every guarantee in writing before a single hammer swings.
See the difference
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AfterHow Much Does a Remodel Cost in San Antonio?
Homeowners ask us this every week, usually after they’ve gotten two or three wildly different verbal estimates. The honest answer is that remodeling costs in San Antonio depend on scope, materials, and the condition of what’s behind your walls, but here are the ranges we typically see across the city for the work we do.
- Bathroom remodel: $15,000 to $35,000 for a full gut-and-replace in most San Antonio neighborhoods. A smaller powder room or guest bath update runs $8,000 to $15,000.
- Kitchen remodel: $35,000 to $75,000 for a full kitchen with semi-custom cabinetry and mid-range stone counters. Higher-end kitchens with custom work climb from there.
- Whole-home remodel: $100,000 to $250,000 depending on square footage, structural changes, and finish level. Homes in Terrell Hills or Olmos Park tend toward the higher end because of the age and architecture of the houses.
- General contracting and additions: $50,000 and up, with most room additions landing between $60,000 and $120,000 by the time framing, electrical, plumbing, and finishes are included.
Those are real numbers from actual San Antonio projects, not national averages. The only way to know your number is to walk the space with a contractor who will put the price in writing before any work starts. Call (254) 269-5071 for a free estimate. Isaac Pruett will meet you, measure, and give you a written line-item price so you can compare apples to apples.
Will the Price Change Once Work Starts?
No, not unless you change the scope. Mason Remodeling delivers a written price before any work begins, on every project, every time. That price is not a verbal estimate that grows on the final bill. It’s the number we honor. If we open a wall in your San Antonio home and find something unexpected, like rotted framing from an old roof leak or plumbing that isn’t up to current code, we stop and show you what we found. We explain what it means and what it costs to fix. You approve the additional work in writing before we proceed, and the new price is set before the new work starts. No surprise invoices, no “we’ll figure it out at the end.” If we didn’t flag a change, you don’t pay for it.
Do You Pull the Permits?
Yes. When structural work, plumbing, electrical, or any remodel element in San Antonio requires a permit, Mason Remodeling pulls it and schedules the inspections. Your final payment isn’t due until the job passes. Homeowners sometimes ask if skipping permits will save money. In Bexar County, unpermitted work can become a problem at resale, when a buyer’s inspector flags work that was never inspected and the city has no record of it. We don’t cut that corner. Included in your written price are the permit fees specific to your project scope and San Antonio’s code requirements at the time we file.
How Long Will the Job Take?
A typical San Antonio bathroom remodel runs two to four weeks once demolition starts. A kitchen runs four to eight weeks depending on cabinetry lead times. A whole-home remodel can span three to six months or longer if it involves structural work, but you’ll have a schedule in writing before we start, with milestones so you can see where things stand at any point. What slows projects down most often is material lead time, especially with semi-custom cabinetry from brands like KraftMaid or Wellborn, which is why we order as soon as selections are locked. Change orders are the other common delay. Every change you make mid-project pushes other trades back, so we encourage clients to make decisions early and stick with them. At the start of your project, you’ll get a written schedule with start and completion targets, and we update you as the work progresses. When the punch list is done and the final inspection passes, the space is yours. We walk it with you, show you how everything works, and hand over the written guarantee with the coverage terms spelled out.
Written by Isaac Pruett, Owner at Mason Remodeling Co San Antonio, serving San Antonio since 2004.
